Privacy Policy for SMS Compliance
Last Updated: 12/18/2024
This Privacy Policy outlines how Southern Detail LLC(“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our SMS services, including receiving and responding to SMS messages related to complaints or inquiries. By engaging with our SMS services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect We collect the following personal information when you interact with us via SMS:
Contact Information: Your mobile phone number and any other personal information you provide, including your name, complaint details, or any other communication shared via SMS.Message Content: Information contained within the text messages you send to us, including feedback, complaints, or inquiries.2. How We Use Your Information We may use the information we collect for the following purposes:
To respond to your complaints or inquiries.To process and resolve issues related to your complaint or request.To comply with applicable laws and regulations governing complaint resolution.To improve our services, including analyzing patterns and trends in complaints.To communicate with you about your complaint status or any updates related to our services.3. Consent to Receive SMS Communications By providing your phone number or responding to our SMS messages, you consent to receiving SMS communications from us. This may include messages related to complaints, updates, resolution status, and other communications pertinent to our services. You may opt out of receiving future SMS messages at any time by replying with the word “STOP” to any message. Opting out will prevent further SMS messages unless you request communication again.
4. Data Security We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
5. Data Retention We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve any complaints, and comply with our legal obligations. If you opt out of receiving SMS messages, we may still retain a record of your complaint and communication for our records.
6. Sharing Your Information We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following situations:
With third-party service providers who assist us in managing and processing SMS communications and complaint resolution.When required by law, regulation, or legal process, including complying with government requests, legal claims, or other obligations.7. Your Rights You have the right to:
Access and correct your personal information.Request the deletion of your personal data, subject to applicable laws and any ongoing legal obligations.Opt out of receiving SMS communications from us at any time by replying with “STOP.”Contact us if you have concerns or wish to exercise your privacy rights.8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted with a revised “Last Updated” date. By continuing to interact with our SMS service after these changes, you agree to the updated Privacy Policy. Example of a Full Opt-In Process in PracticeInitial Opt-In Request: The user receives an SMS that clearly states the nature of the service and how to opt-in.
Message example:
"To receive updates on your complaint, reply YES to opt in. Msg&Data rates may apply. Reply STOP to opt-out."
User Responds with "YES": The user confirms their consent.
Confirmation Message: A confirmation SMS is sent back to the user.
Message example:
"Thank you for opting in! You will receive SMS updates on your complaint status from Southern Detail. Reply STOP to opt-out."
Record Retention: The system logs the phone number, date/time, and the content of the opt-in message and confirmation.
Ongoing Communication: The user receives SMS updates as requested. If they wish to opt out, they can text “STOP,” and an opt-out confirmation is sent to them.
By following this structured process, you ensure that your opt-in method is both clear and legally compliant, providing proof that consent was obtained in accordance with SMS regulations
9. Contact Us If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:
Southern Detail LLC 206-701-1479 alex@southerndetail.online
Last Updated: 12/18/2024
This Privacy Policy outlines how Southern Detail LLC(“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our SMS services, including receiving and responding to SMS messages related to complaints or inquiries. By engaging with our SMS services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect We collect the following personal information when you interact with us via SMS:
Contact Information: Your mobile phone number and any other personal information you provide, including your name, complaint details, or any other communication shared via SMS.Message Content: Information contained within the text messages you send to us, including feedback, complaints, or inquiries.2. How We Use Your Information We may use the information we collect for the following purposes:
To respond to your complaints or inquiries.To process and resolve issues related to your complaint or request.To comply with applicable laws and regulations governing complaint resolution.To improve our services, including analyzing patterns and trends in complaints.To communicate with you about your complaint status or any updates related to our services.3. Consent to Receive SMS Communications By providing your phone number or responding to our SMS messages, you consent to receiving SMS communications from us. This may include messages related to complaints, updates, resolution status, and other communications pertinent to our services. You may opt out of receiving future SMS messages at any time by replying with the word “STOP” to any message. Opting out will prevent further SMS messages unless you request communication again.
4. Data Security We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.
5. Data Retention We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve any complaints, and comply with our legal obligations. If you opt out of receiving SMS messages, we may still retain a record of your complaint and communication for our records.
6. Sharing Your Information We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following situations:
With third-party service providers who assist us in managing and processing SMS communications and complaint resolution.When required by law, regulation, or legal process, including complying with government requests, legal claims, or other obligations.7. Your Rights You have the right to:
Access and correct your personal information.Request the deletion of your personal data, subject to applicable laws and any ongoing legal obligations.Opt out of receiving SMS communications from us at any time by replying with “STOP.”Contact us if you have concerns or wish to exercise your privacy rights.8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted with a revised “Last Updated” date. By continuing to interact with our SMS service after these changes, you agree to the updated Privacy Policy. Example of a Full Opt-In Process in PracticeInitial Opt-In Request: The user receives an SMS that clearly states the nature of the service and how to opt-in.
Message example:
"To receive updates on your complaint, reply YES to opt in. Msg&Data rates may apply. Reply STOP to opt-out."
User Responds with "YES": The user confirms their consent.
Confirmation Message: A confirmation SMS is sent back to the user.
Message example:
"Thank you for opting in! You will receive SMS updates on your complaint status from Southern Detail. Reply STOP to opt-out."
Record Retention: The system logs the phone number, date/time, and the content of the opt-in message and confirmation.
Ongoing Communication: The user receives SMS updates as requested. If they wish to opt out, they can text “STOP,” and an opt-out confirmation is sent to them.
By following this structured process, you ensure that your opt-in method is both clear and legally compliant, providing proof that consent was obtained in accordance with SMS regulations
9. Contact Us If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:
Southern Detail LLC 206-701-1479 alex@southerndetail.online